Privacy Policy

1. Information We Collect

FITECHKE collects information to provide a better experience for all our users. We collect data in the following ways:

• Information you give us: This includes your name, email address, phone number, and shipping address provided during checkout or account registration.
• Transaction Information: Details about the products you purchase and your preferred payment methods (e.g., M-PESA or Card details, though we do not store full card numbers).
• Device Information: We collect device-specific information such as your hardware model, operating system version, and unique device identifiers to optimize our platform performance.

2. How We Use Your Information

The data we collect is used to manage your orders, provide customer support, and improve our services. Specifically:

• To process and fulfill your orders, including sending order confirmations and shipping updates.
• To communicate with you regarding promotions, new products, and ecosystem updates (only if you have opted in).
• To protect against fraud and unauthorized transactions.

3. Data Sharing & Third Parties

We do not sell your personal information to third parties. We only share data with trusted partners necessary to complete your purchase:

• Payment Gateways: Secured payment processing via M-PESA and major card networks.
• Logistics Partners: Sharing your shipping address and contact details with delivery teams to ensure your premium products reach you safely.

4. Data Security

We implement industry-standard security measures, including SSL encryption and secure server environments, to protect your data. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.

5. Your Rights

Under the Kenya Data Protection Act, you have the right to access, correct, or request the deletion of your personal data held by FITECHKE. You may also opt-out of marketing communications at any time via the "unsubscribe" link in our emails.